1. Introduction

Happy Miracle Tour and Safari (“we,” “us,” or “our”) operates the website happymiraclетour.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

We respect your privacy and are committed to protecting the personal data you share with us. By using our website you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

Contact Information — name, email address, phone number, country of residence when you submit a contact or trip-planning form.
Trip Preferences — travel dates, group size, budget range, interests, and accommodation preferences submitted via our Plan Your Trip form.
Communications — messages, feedback, or enquiries you send us through email, forms, or WhatsApp.
Newsletter — email address when you subscribe to our newsletter.

2.2 Information Collected Automatically

Usage Data — pages visited, time spent, referring URL, browser type, device type, operating system, and IP address.
Cookies & Similar Technologies — small data files stored on your device to improve functionality and analyse usage (see Section 6).

3. How We Use Your Information

We use the information we collect to:

Respond to your enquiries and provide personalised safari itineraries.
Process and manage your bookings.
Send booking confirmations, travel documents, and pre-departure information.
Send marketing communications (only with your consent; you can opt out at any time).
Improve our website, services, and user experience.
Comply with legal obligations and protect our rights.

4. Legal Basis for Processing (GDPR)

For visitors from the European Economic Area (EEA), we process your personal data based on:

Consent — when you opt in to our newsletter or accept cookies.
Contractual Necessity — when processing is required to fulfil a booking or respond to your enquiry.
Legitimate Interest — to improve our services and website security.

5. California Consumer Privacy Act (CCPA)

If you are a California resident, you have the right to:

Know what personal information we collect, use, and disclose.
Request deletion of your personal information.
Opt out of the sale of personal information (we do not sell your personal data).
Non-discrimination for exercising your privacy rights.

To exercise these rights, contact us using the details in Section 11.

6. Cookies

Our website uses cookies to:

Essential Cookies — ensure core functionality such as form security tokens.
Analytics Cookies — help us understand how visitors interact with our website (Google Analytics). These cookies collect anonymous, aggregated data.

You can manage cookie preferences through your browser settings or our cookie consent banner. Disabling cookies may affect some website functionality.

7. Data Sharing & Third Parties

We do not sell, rent, or trade your personal information. We may share data with:

Service Providers — trusted partners who assist with booking management, email delivery, and website hosting (e.g., DreamHost, Cloudflare).
Analytics Providers — Google Analytics for aggregated usage statistics.
Legal Requirements — when required by law or to protect our legal rights.

All third-party providers are contractually obligated to protect your data and use it only for the purposes we specify.

8. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes outlined in this policy:

Booking data — retained for 7 years for legal and accounting purposes.
Contact enquiries — retained for 2 years, then deleted.
Newsletter subscriptions — retained until you unsubscribe.
Analytics data — aggregated, anonymised; retained for 26 months.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including:

SSL/TLS encryption on all pages.
Secure server infrastructure via DreamHost with regular updates.
Access controls limiting who can view personal data.
CSRF protection on all forms.

While we strive to protect your data, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

10. Your Rights

Depending on your location, you may have the right to:

Access — request a copy of the personal data we hold about you.
Rectification — request correction of inaccurate data.
Erasure — request deletion of your data (“right to be forgotten”).
Restriction — request limited processing of your data.
Portability — receive your data in a structured, machine-readable format.
Objection — object to processing based on legitimate interest.
Withdraw Consent — withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us using the details below.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:

Email: info@happymiraclетour.com
Phone: +255 XXX XXX XXX
Address: Arusha, Tanzania

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. We encourage you to review this page periodically.

Privacy Policy